All returns should be sent back in the original packaging provided. We are not able to accept items that have been personalised – unless the item is faulty. Once your return request has been authorised, please package up the unwanted item and enclose the returns form inside the parcel.
It is important to retain a receipt with your tracking number as proof of postage.
Please contact us by emailing email@example.com to let us know you wish to return an item. Simply quote your Order Number, product and reason for returning.
You would have been issued a returns form in your parcel when it arrived, please fill in the relevant details on the form. Please then enclose this inside the parcel you are returning. If your item was a gift or you have lost your returns form then please let us know when you request a return by email, and we can email you an alternative returns form to complete.
When returning your item, we recommend that you use a signed-for postal service, as unfortunately Poppie & George cannot be held responsible for any losses in transit. Please also ensure that returns documentation are marked as “Returning goods to sender as not suitable”. Please be advised that you will responsible for the cost of the return postage and any re-delivery charges for exchanges if the item isn’t faulty.
We will be in touch as soon as your return arrives with us and then again to confirm that we’ve processed your refund. Refunds will be processed within 7-10 working days via the original method of payment. We are unable to guarantee the date the refund will credit your bank account as it will depend on your bank or credit card issuer.
We are unable to exchange items. You will need to make a new and separate purchase.
Goods are considered to be faulty if they are received damaged or when manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. If the same product is not available, you are entitled to a full refund. For further information please contact: firstname.lastname@example.org