FAQs

HOW DO I PLACE AN ORDER ONLINE?

Browse through our products to find what you want by using the menu along the top of the screen. If you know exactly what you want, use the search function at the top right of the screen to quickly locate your item 

Choose the colour (if applicable) and number of items you want and click on the "Add to Cart" button. You can then go on shopping until you are ready to pay. If you wish to view the products in your shopping basket while you are shopping, click on "Cart items" at the top right hand side of the page.

When you have chosen all of your items, click on the "Checkout" button and follow the very simple instructions on screen through our secure checkout process.

If you have any difficulty placing your order online please don't hesitate to contact us using the online enquiry form or by direct email. We aim to respond promptly.

HOW DO I CHOOSE A DIFFERENT DELIVERY ADDRESS?

All you need to do is sign in to the my login area of our website, go to the Address Book and add the address. Once you have saved the new address this will always be available to choose when you go through the Checkout process.

CAN I PLACE AN ORDER OVER THE PHONE?

At present our orders are available through our online shop. 

WHAT INFORMATION WILL I RECEIVE WHEN I HAVE PLACED MY ORDER?

When you order online, you will immediately see an Order Summary. If we have your email address we will send you an email confirmation that your order has been placed and updates on its progress until it is dispatched. If there are likely to be any delays in sending your order to you we will email you.

CAN I ORDER EXTRA MONOGRAMMED LETTERS?

At present we offer three monogrammed letters for a set price of £24. 

HOW DO I CHANGE OR CANCEL AN ORDER?

We do try to process all our orders as soon as possible after they have been placed so that you receive them quickly. We are sorry that in most circumstances it is not possible to make changes to your order once you've placed it.

  • If you would like to add products to your order, please place a new order for these items
  • If you would like to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on using our online form or by direct email at info@poppieandgeorge.com
  • If your order has already been dispatched or delivered, and you would like to return any items from your order, please follow our returns procedure 
  • You may return items by post.
  • There are some products which you cannot cancel and obtain a refund or exchange. Please see our returns page for further details.

CAN I MAKE AN OVERSEAS ORDER?

You can make an overseas order on our website.

Please help us and our delivery company by taking extra care with the address details. Payment can only be accepted in sterling. If your order will be dispatched inside the European Union in most cases VAT will be charged at the prevailing rate of the member state. No VAT will be charged for items dispatched outside the European Union. If you think you have been charged VAT in error, please contact our Customer Service team.

Please note if your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. Local import duties may be payable on receipt of goods. Delivery is charged at cost and is generally calculated by the weight of the parcel.

WHAT ARE YOUR TERMS AND CONDITIONS?

Please see for our Terms and Conditions.

SIZING

Our bibs are sized to fit a baby of dribbling age, which is generally between 6 to 12 months. 

CARE INSTRUCTIONS

Always follow the care instructions on the label and, for best results, remove from the washing machine promptly and reshape before drying. As with linens, avoid using detergents containing optical whiteners, bleaching agents or enzymes on any coloured items and when tumble drying, take care not to over dry or use too high a heat setting.

Please refer to these labels and always follow the care instructions given. 

  • Machine wash 30 degrees.

  • Warm Iron - we recommend you cover the embroidery with a light cloth. 

  • Do not tumble dry.

  • Dry Flat - we recommend you flat dry or line dry. 

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